Privacy Policy
Privacy Policy
Free From Borders Document Clearing Services L.L.C
Effective Date: 04/01/2024
Last Updated: 06/08/2025
Free From Borders (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services, including via SMS, WhatsApp, phone calls, email, or any other digital channel.This policy is in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and United Arab Emirates data protection frameworks, where applicable.
1. Information We Collect
We collect both personal and non-personal information directly from you and through third-party tools to ensure delivery of our services. This may include:
A. Personal Data
● Full Name
● Email Address
● Phone Number (including WhatsApp/SMS)B. Automatically Collected Data
● IP Address
● Device Type, Operating System, and Browser Type
● Referring URL and Clickstream Data
● Cookies and Tracking Pixels
● Interaction History on Website, Emails, SMS, and WhatsApp
2. Purpose of Data Collection
We use your data to:
● Deliver citizenship and residency by investment services
● Determine program eligibility and prepare application documents
● Communicate with you via SMS, WhatsApp, calls, or email
● Fulfill regulatory and due diligence obligations
● Optimize website performance and marketing efficiency
● Comply with legal requirements in relevant jurisdictions
3. SMS & Communication Consent (A2P 10DLC)
By providing your phone number, you consent to receive automated and manual SMS messages from Free From Borders. These messages may include:
● Appointment confirmations and reminders
● Application updates or documentation requests
● Pricing or program changes
● Promotional or educational information
Opt-Out:
You may opt out of SMS at any time by replying STOP to any message. For assistance, reply HELP or contact us at: support@freefromborders.com.
Note: Standard message and data rates may apply depending on your carrier.
4. Data Storage and Third-Party Services
We utilize secure third-party platforms to store and process your data, including:
● Twilio (for SMS and voice communication)
● Typeform (data intake forms)
● Pipedrive CRM
● Zapier (automation)
● Google Workspace (email and document storage)
● Stripe / Xero (payment and invoicing)
All platforms are compliant with industry-standard encryption protocols. We require all third-party providers to meet GDPR-equivalent standards.
5. Data Retention
We retain personal information only for as long as required to:
● Fulfill the purposes outlined in this Policy
● Satisfy legal, regulatory, or audit requirements
● Support application tracking or client follow-up
Data is securely deleted or anonymized when no longer necessary.
6. Cookies & Tracking Technologies
We use cookies, analytics tools, and tracking pixels for the following:
● Website analytics (Google Analytics, Meta Pixel)
● Behavioral retargeting and advertising
● A/B testing of site content and features
● Personalization of website experience
You may manage cookie preferences in your browser or reject tracking through opt-out links where available.
7. Your Rights
Depending on your jurisdiction, you have the right to:
● Request access to your personal information
● Correct inaccurate or outdated information
● Request deletion of your data
● Restrict or object to processing
● Lodge a complaint with your local authority
To exercise these rights, email: support@freefromborders.com
8. International Transfers
Your data may be transferred across international borders, including to jurisdictions without equivalent data protection laws. In such cases, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or other recognised mechanisms.
9. Security Measures
We take all reasonable steps to protect your personal data, including:
● End-to-end encryption for data in transit
● Role-based access control
● Regular audits and risk assessments
● Compliance with international data handling standards
10. Policy Updates
We reserve the right to amend this policy. The most recent version will always be available at: www.freefromborders.com/privacy-policy
11. Contact Information
Free From Borders Document Clearing Services L.L.C
1704, Ontario Tower, Business BayDubai, United Arab Emirates
support@freefromborders.com
www.freefromborders.com
Free From Borders Document Clearing Services L.L.C
Effective Date: 04/01/2024
Last Updated: 06/08/2025
Free From Borders (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services, including via SMS, WhatsApp, phone calls, email, or any other digital channel.This policy is in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and United Arab Emirates data protection frameworks, where applicable.
1. Information We Collect
We collect both personal and non-personal information directly from you and through third-party tools to ensure delivery of our services. This may include:
A. Personal Data
● Full Name
● Email Address
● Phone Number (including WhatsApp/SMS)B. Automatically Collected Data
● IP Address
● Device Type, Operating System, and Browser Type
● Referring URL and Clickstream Data
● Cookies and Tracking Pixels
● Interaction History on Website, Emails, SMS, and WhatsApp
2. Purpose of Data Collection
We use your data to:
● Deliver citizenship and residency by investment services
● Determine program eligibility and prepare application documents
● Communicate with you via SMS, WhatsApp, calls, or email
● Fulfill regulatory and due diligence obligations
● Optimize website performance and marketing efficiency
● Comply with legal requirements in relevant jurisdictions
3. SMS & Communication Consent (A2P 10DLC)
By providing your phone number, you consent to receive automated and manual SMS messages from Free From Borders. These messages may include:
● Appointment confirmations and reminders
● Application updates or documentation requests
● Pricing or program changes
● Promotional or educational information
Opt-Out:
You may opt out of SMS at any time by replying STOP to any message. For assistance, reply HELP or contact us at: support@freefromborders.com.
Note: Standard message and data rates may apply depending on your carrier.
4. Data Storage and Third-Party Services
We utilize secure third-party platforms to store and process your data, including:
● Twilio (for SMS and voice communication)
● Typeform (data intake forms)
● Pipedrive CRM
● Zapier (automation)
● Google Workspace (email and document storage)
● Stripe / Xero (payment and invoicing)
All platforms are compliant with industry-standard encryption protocols. We require all third-party providers to meet GDPR-equivalent standards.
5. Data Retention
We retain personal information only for as long as required to:
● Fulfill the purposes outlined in this Policy
● Satisfy legal, regulatory, or audit requirements
● Support application tracking or client follow-up
Data is securely deleted or anonymized when no longer necessary.
6. Cookies & Tracking Technologies
We use cookies, analytics tools, and tracking pixels for the following:
● Website analytics (Google Analytics, Meta Pixel)
● Behavioral retargeting and advertising
● A/B testing of site content and features
● Personalization of website experience
You may manage cookie preferences in your browser or reject tracking through opt-out links where available.
7. Your Rights
Depending on your jurisdiction, you have the right to:
● Request access to your personal information
● Correct inaccurate or outdated information
● Request deletion of your data
● Restrict or object to processing
● Lodge a complaint with your local authority
To exercise these rights, email: support@freefromborders.com
8. International Transfers
Your data may be transferred across international borders, including to jurisdictions without equivalent data protection laws. In such cases, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or other recognised mechanisms.
9. Security Measures
We take all reasonable steps to protect your personal data, including:
● End-to-end encryption for data in transit
● Role-based access control
● Regular audits and risk assessments
● Compliance with international data handling standards
10. Policy Updates
We reserve the right to amend this policy. The most recent version will always be available at: www.freefromborders.com/privacy-policy
11. Contact Information
Free From Borders Document Clearing Services L.L.C
1704, Ontario Tower, Business BayDubai, United Arab Emirates
support@freefromborders.com
www.freefromborders.com
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